Payment Policy

At Filania, we are committed to providing a safe, secure, and transparent checkout experience for every customer. This page explains how we handle payments, what payment methods we accept, and what you can expect when placing an order with us.

Accepted Payment Methods

We accept the following payment methods at checkout:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All payment methods listed above include secure payment protection. We encourage customers to use the payment method they trust most for a smooth and secure checkout experience.

Payment Security

Your payment security is our top priority. All transactions on Filania are processed through secure, encrypted servers using SSL technology. This means your payment information is protected during transmission.

Your credit card details are never stored on our servers and are never shared with any third party beyond the payment processors required to complete your transaction.

Payments are processed securely through trusted payment partners that comply with PCI DSS payment security standards.

Currency

All prices on Filania are displayed and charged in the currency shown at checkout.

If you are purchasing from outside the United States, your bank or payment provider may apply a currency conversion fee. This fee is determined by your bank or payment provider and is outside of our control.

Taxes

Applicable taxes are calculated and displayed at checkout based on your delivery address and local tax regulations.

The final amount charged to your payment method will include any applicable taxes shown at checkout.

For international orders, please note that customs duties, import taxes, or local fees may not be included in the price at checkout and may be the responsibility of the recipient. We recommend checking with your local customs office if you are unsure about import fees in your country.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email within a few minutes.

This email will include your order number, a summary of the items purchased, your delivery address, and the total amount charged.

If you do not receive a confirmation email within 1 hour of placing your order, please check your spam or junk folder. If you still cannot find it, please contact us at contact@filania.com with your name and the email address used at checkout.

Payment Issues

If your payment is declined, please try the following:

Verify that your card details are entered correctly, including the billing address and CVV.
Contact your bank to confirm there are no restrictions on the transaction.
Try an alternative payment method such as Apple Pay, Google Pay, or Shop Pay.

If you continue to experience issues, please contact us at contact@filania.com and we will assist you.

Fraud Prevention

To protect our customers and our business, we reserve the right to cancel any order that appears fraudulent or suspicious.

If your order is cancelled for this reason, you will receive a full refund to your original payment method and we will notify you by email.

Refunds

If you are eligible for a refund under our Return Policy, the refund will be processed to your original payment method within 10 business days of return approval.

Please refer to our Return Policy page for full details on eligibility and the return process.

Contact Us

For any payment-related questions, please reach out to our support team:

Email: contact@filania.com
Phone: +1 332-256-8356
Address: 30 N Gould St, Sheridan, WY 82801, United States
Response time: Within 24 hours, Monday to Friday

Independent Retailer Notice

Filania is an independent company and is not affiliated with Samsung Electronics. Samsung, Galaxy, and Galaxy Z Flip are trademarks or registered trademarks of Samsung Electronics Co., Ltd.