Privacy Policy

This Privacy Policy describes how Filania collects, uses, and discloses your personal information when you visit or make a purchase from our store. By using our website, you agree to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy, please contact us at:

Filania
Email: contact@filania.com
Phone: +1 332-256-8356
Address: 30 N Gould St, Sheridan, WY 82801, United States

1. Information We Collect

When you visit filania.com or place an order, we may collect the following types of personal information:

Information you provide directly:

Full name
Email address
Billing and shipping address
Phone number
Payment information, processed securely through our payment partners. We do not store full card details on our servers.
Order details and purchase history
Communications you send to our support team

Information collected automatically:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our site
Referring website or search terms
Cookie data and browsing behavior on our site

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery.
To send order confirmation emails and shipping notifications with tracking information.
To respond to your customer support inquiries and resolve issues.
To send marketing communications if you have opted in to receive them.
To improve our website, product catalog, and customer experience.
To detect and prevent fraud and unauthorized transactions.
To comply with applicable legal obligations.

We will never sell your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We share your personal information only with trusted third parties who assist us in operating our business and fulfilling your orders. These may include:

Shopify — our e-commerce platform that powers our store. Shopify processes your order data and payment information in accordance with its own privacy policy.

Payment processors — secure payment partners who process payments for your order. We do not store your full card details on our servers.

Shipping carriers — delivery partners who require your name, phone number, and delivery address to fulfill your order.

Marketing platforms — including Google and Meta, such as Facebook and Instagram, for advertising purposes if you have interacted with our ads.

Analytics providers — tools that help us understand how customers use our website so we can improve the shopping experience.

We may also disclose your information if required to do so by law or in response to a valid legal request from a government authority.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect analytics data. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

Essential cookies — required for the website to function properly, including shopping cart functionality and secure checkout.

Analytics cookies — used to understand how visitors interact with our website.

Marketing cookies — used to deliver relevant advertisements on Google, Meta, Facebook, Instagram, and other advertising platforms based on your browsing behavior.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

Where required by law, we will display a cookie consent banner before activating non-essential cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

Order records are retained for a minimum of 7 years for accounting and legal compliance purposes.
Customer support communications are retained for 2 years.
Marketing preferences are retained until you unsubscribe or request deletion.

If you would like us to delete your personal information, please contact us at contact@filania.com and we will process your request in accordance with applicable law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access — you may request a copy of the personal information we hold about you.

Right to correction — you may request that we correct any inaccurate or incomplete information we hold about you.

Right to deletion — you may request that we delete your personal information, subject to certain legal exceptions.

Right to object — you may object to the processing of your personal information for marketing purposes at any time.

Right to data portability — you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at contact@filania.com. We will respond to all requests within 30 days.

7. European Union — GDPR

If you are located in the European Economic Area, we process your personal information under the following lawful bases as defined by the General Data Protection Regulation:

Contract performance — processing necessary to fulfill your order.
Legitimate interests — processing for fraud prevention, analytics, and business improvement.
Consent — processing for marketing communications where you have opted in.
Legal obligation — processing required to comply with applicable laws.

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with GDPR.

8. California — CCPA

If you are a California resident, you may have the following rights under the California Consumer Privacy Act:

The right to know what personal information we collect and how we use it.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information.
The right to non-discrimination for exercising your privacy rights.

We do not sell your personal information to third parties. To exercise your CCPA rights, please contact us at contact@filania.com.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at contact@filania.com and we will delete it promptly.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing, and restricted access to personal data within our organization.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Filania
Email: contact@filania.com
Phone: +1 332-256-8356
Address: 30 N Gould St, Sheridan, WY 82801, United States
Response time: Within 24 hours, Monday to Friday

Independent Retailer Notice

Filania is an independent company and is not affiliated with Samsung Electronics. Samsung, Galaxy, and Galaxy Z Flip are trademarks or registered trademarks of Samsung Electronics Co., Ltd.