Shipping Policy

This shipping policy applies to all orders placed through Filania, including domestic and international shipments. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are processed Monday through Friday, excluding public holidays.

You will receive an email confirmation with your tracking number once your order has been dispatched.

Please note that processing time is separate from transit time. Your total delivery estimate is processing time plus transit time for your region.

Where We Ship

We ship worldwide. Below are the regions we currently deliver to with their estimated delivery timeframes from the date of shipment.

United States

Free Standard Shipping: 7–21 business days
Premium Shipping: 4–12 business days

Free standard shipping is available on all US orders with no minimum order value.

United Kingdom, Canada, Australia, New Zealand

Free Standard Shipping: 7–15 business days
Premium Shipping: 4–12 business days

Europe and Ireland

Free Standard Shipping: 6–15 business days
Premium Shipping: 4–12 business days

Middle East

Free Standard Shipping: 5–12 business days
Premium Shipping: 3–10 business days

Asia

Free Standard Shipping: 12–30 business days
Premium Shipping: 11–23 business days

South America

Free Standard Shipping: 12–30 business days
Premium Shipping: 11–23 business days

Rest of World

Free Standard Shipping: 10–30 business days
Premium Shipping: 7–20 business days

Important Notes on Delivery Timeframes

All delivery timeframes are estimates from the date of shipment and are not guaranteed. Actual delivery times may vary due to:

Public holidays in the origin or destination country.
Customs clearance procedures for international shipments.
Carrier delays outside of our control.
High-volume periods such as peak shopping seasons or major holidays.

We may ship from different warehouse locations depending on product availability and your delivery address. Your order will be dispatched from the location that allows us to deliver your order as efficiently as possible.

Free Worldwide Shipping

We offer free worldwide standard shipping on all orders. No minimum order value is required and no coupon code is needed. Free shipping is automatically applied at checkout.

Order Tracking

Once your order has been shipped, you will receive an email notification containing your tracking number.

Please allow up to 48 hours for the tracking information to become active in the carrier system.

You can track your order at any time using the tracking number provided in your shipping confirmation email.

If you have not received a tracking email within 3 business days of placing your order, please contact us at contact@filania.com with your order number.

Customs, Duties and Import Taxes

Filania is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are determined by your local customs authority and are the responsibility of the recipient.

We recommend checking with your local customs office before placing an order if you are unsure about fees that may apply in your country.

We are unable to declare packages as gifts or undervalue orders on customs forms.

Delivery Address Changes

We are unable to change the delivery address once an order is in transit.

If you need to update your shipping address, please contact us at contact@filania.com within 24 hours of placing your order and before the order has been dispatched.

Order Cancellations

You may cancel your order at any time before it has been dispatched by contacting us at contact@filania.com.

Once an order has been shipped, it cannot be cancelled. Please refer to our Return Policy for instructions on returning an unwanted item after delivery.

Lost or Delayed Shipments

If your order has not arrived within the maximum estimated delivery timeframe for your region, please contact us at contact@filania.com with your order number.

We will investigate with the carrier and work to resolve the issue as quickly as possible, including issuing a replacement or refund where appropriate.

Contact Us

For any shipping-related questions, please reach out to our support team:

Email: contact@filania.com
Phone: +1 332-256-8356
Address: 30 N Gould St, Sheridan, WY 82801, United States
Response time: within 24 hours, Monday to Friday

Independent Retailer Notice

Filania is an independent company and is not affiliated with Samsung Electronics. Samsung, Galaxy, and Galaxy Z Flip are trademarks or registered trademarks of Samsung Electronics Co., Ltd.