Refund Policy

We want you to be completely satisfied with your purchase from Filania. If for any reason you are not happy with your order, we are here to make it right.

Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. We believe in giving our customers enough time to properly evaluate their purchase and reach out to us if anything is not right.

Eligibility

To be eligible for a return, your item must meet the following conditions:

Item must be in the same condition as received.
Item must be unused and in its original packaging.
Tags must be intact where applicable.
Proof of purchase or order number must be provided.

Non-Returnable Items

The following items cannot be returned under any circumstances:

Screen protectors and single-use protective films that have been opened or installed.
Sale items purchased at a discounted price.
Gift cards.

If you are unsure whether your specific item is eligible for return, please contact us before initiating the process.

How to Start a Return

To initiate a return, please follow these steps:

Email us at contact@filania.com with your order number and reason for return.
Wait for our confirmation and instructions. Please do not send items back without prior approval.
Once approved, we will provide return instructions and the confirmed return address.
Package your item securely in its original packaging and send it back.

Items sent back without prior authorization will not be accepted and cannot be refunded.

Return Address

Filania
30 N Gould St, Sheridan,
WY 82801, United States

Damaged, Defective or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us immediately at contact@filania.com with the following:

Your order number.
A clear photo of the item received.
A brief description of the issue.

We will resolve this at no cost to you — either with a free replacement or a full refund. You may not be required to return the item in most cases involving damage or defects.

Exchanges

We do not process direct exchanges. The fastest way to get the right item is to return your original order once approved and place a new order separately. This ensures you receive your new item as quickly as possible without waiting for the return to be processed first.

Refunds

Once we receive and inspect your returned item, we will notify you within 2 business days of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional processing time before the refund appears on your statement.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@filania.com and we will investigate immediately.

European Union — 14 Day Cooling Off Period

If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing justification. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Contact Us

For any return or refund related questions, please reach out to our team:

Email: contact@filania.com
Phone: +1 332-256-8356
Address: 30 N Gould St, Sheridan, WY 82801, United States
Response time: within 24 hours, Monday to Friday

Independent Retailer Notice

Filania is an independent company and is not affiliated with Samsung Electronics. Samsung, Galaxy, and Galaxy Z Flip are trademarks or registered trademarks of Samsung Electronics Co., Ltd.